February 10, 2023
About CrushBank
CrushBank has built an AI engine and machine learning model to transform IT support. It provides data to enabling faster resolutions, fewer escalations, and unparalleled analytics. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data, identify missing information to continually bolster a support team’s corpus of information Founded by industry leaders, CrushBank searches and categorizes more than 100,000 pieces of information per day for our customers.
The Founders of Crushbank, Evan Leonard and David Tan each spent over 20 years running a leading Managed Service Provider. Dealing with the issues all MSPs do, they decided to solve the problem and created CrushBank in 2015 to deliver on the potential of applying artificial intelligence to the data and productivity challenges.
What problem(s) are you currently solving for your customers?
CrushBank solves many problems by allowing IT Service organizations to leverage their Data. By doing this, Crushbanks allows their partners to create efficiencies in their helpdesk to solve more tickets with the power of our AI engine at work. We also provide automation and intelligence to solve more problems for our partners.
Tell us about some future plans for your organization.
We have many partnerships with other systems, integrations being built and new features coming to the solution.
Why is North Carolina a great place to do business?
North Carolina provides a great atmosphere for business. Also, with the terrific weather it provides a great place for meetings and the opportunity to get in front of other companies year round.
How can NC TECH members get involved with your company?
Interested in submitting a piece for the NC TECH blog?
The Member Spotlight series features brief vignettes on companies and organization that make up NC TECH’s dynamic membership. The spotlights are shared in the monthly e-newsletter, blog and through social media.