Raptek

October Member Spotlight: Talkdesk

Raptek

Talkdesk, founded in 2011, is a global customer experience leader for customer-obsessed companies. Our cloud contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability. Talkdesk has global presence in 14 countries, with over 1800 employees.

What do you love most about doing business in NC? The People of North Carolina are authentic and care about how they and their partners are involved in the community. Talkdesk is excited to have joined NC Tech! You may have seen us at the NC Tech Golf Classic - we look forward to participating in more NC Tech events.

If you could describe your corporate culture in just 3 words, what would you say?
Courageous, Customer-obsessed Innovators

Are there any cool or interesting technologies you are working with currently? Articulating a bold CX vision, Talkdesk plans to automate 80 percent of customer contact center interactions over the next three years, leveraging artificial intelligence and machine learning. The company recently launched Talkdesk AI Trainer™, the first human-in-the-loop (HITL) tool for contact centers. While most artificial intelligence systems require the employment of highly specialized data scientists, the powerful simplicity of Talkdesk AI Trainer allows agents with domain knowledge to improve the AI models autonomously. As a result, enterprises can successfully resolve more cases through automation, which, in turn, improves accuracy, decreases the cost per case and increases customer satisfaction.

Has your business won any recent awards or other achievements you'd like to share?

#17 on Forbes Cloud 100 for 2021

Talkdesk Named a Leader in 2021 Gartner Magic Quadrant for Contact Center as a Service

Talkdesk Named a Leader in the Aragon Research Globe™ for Intelligent Contact Centers, 2021

Talkdesk Wins Globee® in the 8th Annual 2021 Sales and Customer Service Excellence Awards'

Talkdesk Ranked #1 in 11 G2 Fall Reports

Talkdesk Wins 2021 Excellence in Customer Service Award from Business Intelligence Group

Talkdesk Earns 2021 Top Rated Awards From TrustRadius

Talkdesk wins 2021 Innovation Award from Business Intelligence Group

Talkdesk Earns Three TrustRadius Awards for Customer Support, Feature Set and Usability

Comprehensive list of recognitions & awards: https://www.talkdesk.com/about/awards-and-recognition/ 

What do you see for the future of your business? Series D funding and appointment of new chief financial officer ignite Talkdesk's next stage of growth in addressing the worldwide demand for cloud contact center solutions. $230 million raised in recent funding pushes valuation beyond $10 billion, placing Talkdesk among the most highly valued private companies in the SaaS or enterprise software space. In total, Talkdesk has now raised $498 million.

Addition of SaaS-industry veteran Sydney Carey as chief financial officer further accelerates corporate maturation and creates one of the industry’s most gender diverse executive teams, with women holding 50% of the company’s senior leadership positions.

Talkdesk also marks its third consecutive year on the Forbes Cloud 100, jumping 36 spots to #17, underscoring the global market demand for a better way to deliver great customer experiences.

Talkdesk positioned again as a Leader in the just-released 2021 Gartner® Magic Quadrant™ for Contact Center as a Service report.

 


Interested in submitting a piece for the NC TECH blog?

Visit our Marketing Toolkit page for a submission form. Questions? Contact Rachel Kennedy.
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