Indian Trail, NC
Acta Solutions is an AI-powered platform that addresses the needs of the public sector for centralized customer support in an integrated tool set. We utilize the best of human and machine intelligence to deliver a solution that gives citizens the best experience possible.
They leverage proprietary predictive analytics to understand specific communication behaviors and patterns of each jurisdiction over time to accurately categorize and respond to citizen inquiries. The platform frees up government staff to perform more meaningful work, while also ensuring consistent quality of service at a lower cost, all while maintaining the high levels of service that citizens expect.