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The Future of IT Services

March 06, 2024
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The role of IT is shifting from managing technology to managing business transformation, increasingly requiring ownership of all aspects of the technology stack that enable and optimize business processes. With the advent of Chief Digital Officers and Chief Transformation Officers, IT must move from a function that simply manages technology - to an organization that accelerates and manages Business Services Performance, leading performance improvements across the business.

Evolving to a business services management function, IT must bring together complete visibly of technology stack performance and the business processes they support. This requires the integration of technology and business processes, managing services end to end regardless of how they are provided, and making service integration and management (SIAM) capabilities critical to success. Join leaders from ServiceNow, ScienceLogic, and Silver Tree Services to discuss their perspective on IT’s shift toward business services management and where there are opportunities to realize significant value. IT leaders will gain insights on how this shift impacts their future and the changes they need to embrace to maximize impact.

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Panelists

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David Wilson
Global Area Vice President 
ServiceNow

Early in his career, David founded his own IT consulting company, where he partnered with individuals and small businesses to develop what were, at the time, nascent networking solutions. This foundational experience enabled him to evolve into a digital leader and agent of change who advises global organizations and fast-growing companies on transforming their organizations through the practical application of technology solutions. He possesses the technical skills necessary to drive innovation in digital enablement and leverage emerging technologies to realize business objectives.

In 2014, David was recruited to join ServiceNow to grow market share, increase market penetration, and grow revenue and profitability.  He currently serves as Global Area Vice President where he executed business plans to deliver multibillion-dollar revenue, realized 33% year-over-year (YoY) growth, and has been critical in redefining operating models resulting in improved coverage by more than 15%.

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Brian Amaro
Vice President
ScienceLogic

Brian is the Vice President of Advisory Services at ScienceLogic. His primary responsibility is to lead the company's global consulting practice and unify various aspects of IT Service Management to deliver business value for enterprise and managed service provider customers.

With extensive experience as a skilled Project Management Professional, Brian has a proven track record of building and directing teams to develop efficient IT infrastructures that align with Organizational Change Management (OCM) goals within the Observability Ecosystem for many Fortune 2000 clients.

Before joining ScienceLogic in 2017, Brian worked in management and consulting roles for over 25 years in Finance and Information Technology. 

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Richard Ricks
CEO
Silver Tree Consulting & Services

Richard Ricks, founder of Silver Tree Consulting & Services (established in April 2014), is a seasoned professional in information technology and services. Renowned for his leadership, Richard has an impressive track record as the former CIO of Nortel Networks and president of divisions at Computer Sciences Corporation (CSC). Notably, he achieved consecutive CIO of the Year awards during his transformative tenure at Nortel, fueling substantial growth. At CSC, Richard consolidated divisions, creating a $6.5 billion Global Outsourcing Services business and spearheading major outsourcing relationships. As CEO of IT People, he achieved remarkable growth, with a 70% revenue increase and a 300% rise in profitability. 

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Tony Doye
President
Silver Tree Consulting & Services

Tony Doye, President of Silver Tree Consulting & Services, boasts extensive experience in IT services and corporate business. With a diverse background, he leads growth in the Mid-Market and Non-Profit sectors, positioning Silver Tree uniquely to bring Enterprise scale and capabilities to these areas. Previously holding executive roles at major corporations, including Computer Sciences Corporation, Unisys, Fujitsu, and CompuCom, Tony shifted to non-profit leadership.  With over 25 years of management and customer service experience, he served as CEO of CompuCom Systems, Inc, shaping their mission in IT service delivery. Tony's career began at IBM, spanning 20 years and encompassing diverse roles. 

 

Presenting Sponsor

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