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Holistic Approach to Digital Transformation

The events of the last year have spurred an accelerated transformation in businesses that many have called a leap forward of five of more years. For many organizations, digital tools and processes (digitalization) went from the test or pilot stage to full implementation in a matter of days or weeks as a needed path to these organizations’ survival. However, even where it worked, there remains much to be done involving leadership and management teams, employees, and customers. Where are you on your digital journey?

Digital Transformation should not only position your company as a survivor and an innovator, but should also lead to:

  • Positive changes in the workplace and the employees’ experience
  • Greater flexibility in staffing and roles
  • Much improved customer experience
  • New ways of thinking among your company’s managers and leaders
  • Cost optimization
  • Business process optimization
  • Risk mitigation through more consistent processes and verifications
  • Strategic investment
  • Revenue growth

What has been your experience with previous digitalization projects? Are your people as excited about the prospect as they should be?

Often an organization looks at one project at a time to “modernize,” but a holistic approach to digitalization drives down risk and cost dramatically while providing an impetus for refreshing the employees’ enthusiasm and career options as well as the organization’s recruitment and retention drivers. A big-picture strategic view that includes assessments of the current state and desired future state is needed, but it can be complex.

In this initial workshop, first in a series on DX, Silver Tree & Segal will introduce the different domains of digitalization and the three lenses in which each domain needs to be viewed. We will then dive deeper into one domain: Employee and Partner Experience.

DEEP DIVE: We will help your organization assess where you are on the digital maturity model and provide insights on how we’ve helped organizations with alignment, design, implementation and management of their digital initiative.


About the Presenters 

Richard Ricks
Founder + CEO
Silver Tree Consulting & Services

Richard Ricks, founded Silver Tree Consulting & Services in April 2014. He is responsible for the company’s strategic plan, consulting partners and assuring client relationships are excellent. He is a highly accomplished information technology and services executive who has led many successful transformations. As previous CIO of Nortel Networks and president of many divisions of CSC’s commercial businesses, he is recognized for his leadership in driving business, operations, and technology transformations that deliver excellent results – True Value.

Tony Doye

Silver Tree Consulting & Services

Tony Doye’s breadth and depth of experience across both the IT services industry and corporate business disciplines makes him ideally suited to the role of President for Silver Tree Consulting & Services. Amongst his significant responsibilities, he leads the growth and development of clients in the Non-Profit sector. Doye’s career intersected with the executives of Silver Tree working together at Computer Sciences Corporation, Unisys and CompuCom before he began his work at Girl Scouts of the USA (GSUSA) as CIO and COO.

Fred Hencke
Senior Vice President

Fred Hencke is a transformational and innovative Management and HR Consultant focused on helping organizations improve business results, implement and operationalize business strategies, and achieve a high performing workforce. Hencke has more than 30 years of experience in executive leadership and coaching, business strategy development, mergers and acquisitions, organizational effectiveness, and talent strategy development.


Recorded Webinar

Presenting Sponsor

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