Triangle Lunch + Learn: How Digital Transformation Can Drive the Best Customer Experience

Find out how embracing digital transformation can drive your customer experience (CX) initiatives forward in every area of your organization and all of your customer touchpoints.

Join Zendesk for this educational lunch & learn series as we outline how your organization can be the company your customers want it to be, with every single interaction.


  • What are the 3 digital trends you’ll need to know to transform your CX for 2020?
  • What are the 2019 recommendations you need to revolutionize your CX Digital Strategy for success?
  • If your CX technology supports complete and reliable customer information.

About the Company

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

Who Should Attend

Manager and above for Customer Experience, IT, HR professionals

About the Presenters

Rachel Garrison
Solutions Consultant

Rachel Garrison is a Solutions Consultant at Zendesk, a SaaS customer service and engagement company. Passionate about customer service in this social media driven climate, she loves helping businesses of all kinds thrive.

Rachel has witnessed first hand the transformative power of service technology after 10+ years in the non-profit, entertainment and IT spaces.

Host Sponsor

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Thursday, March 19

11:30 am – 1:00 pm

Registration + Lunch
11:30 am – 12:00 pm 
12:00 pm -1:00 pm


The Frontier
Fusion (1st Floor)
900 Park Offices Drive
Research Triangle Park, NC
27709 Map & Directions  


NC TECH Members and non-members can participate in this event. 

The program requires a $10 registration fee to attend (lunch included). Space is limited to two people per member company/organization, please. NC TECH reserves the right to cancel your registration if you don't meet the attendee requirements outlined above. Questions about registration? Contact Mary Smith, Events Manager, at (919) 890-0772.

Interested in membership? Contact a member of our membership team at 919.856.0303 or email to learn more about membership and join today! To see if your company is a member, view the NC TECH Membership Directory.



All registrations to NC TECH events are final and non-refundable.  Refunds will only be offered if the event is canceled.  Registrations are transferable to another qualified guest.  Please contact NC TECH at 919.856.0393 to request such a transfer.

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